Operating Auto Repair Shops During COVID-19

We are living in unprecedented times. COVID-19 has changed everything from our personal lives to the ways we do business. CARS Training Network has surveyed automotive aftermarket industry experts to help provide some tips during these uncertain times.

We will be looking at:

• Safety First – precautions that everyone should take
• Best Sources of Information
• Operating a Repair Facility During a Crisis
• Getting Your Message Out Through Targeted Messaging
• Potential Avenues of Business
• Minimizing Costs
• Government Assistance Programs
• Planning for the Future

There are no "silver bullet" solutions to the problems that COVID presents. Every situation is different and will call for a unique solution. Present the right message. You are providing an essential service to your community. COVID won't last forever, but with the proper message, the impression you make with your customers and your community will.

Hybrid and Electric Vehicle Safety

This lesson will focus on safe working practices and the special tools and safety equipment required for working on vehicles equipped with a high-voltage electrical system.

Almost every manufacturer selling cars and light trucks in North America today sells at least one model with a hybrid-electric or all-electric powertrain, and the percentage of these models in the overall fleet is growing. They require most of the same maintenance services as conventional vehicles, including services that do not require a technician who specializes in hybrid and electric vehicles.

This lesson will help all professional technicians understand the risks and hazards associated with these vehicles and also help them understand how to work on these vehicles safely.

Frontline Staff Essentials - Engines, Lubrication, Cooling and HVAC

Frontline staff fulfill an essential role in an auto-shop; they are the conduit between customer and technician. Well educated frontline staff present a professional image to customers, while helping to make efficient use of a technician’s time. Frontline staff can make all the difference to a successfully run shop. This course is designed to educate frontline staff with a working knowledge of automotive technical fundamentals and improve customer relations. Upon successful completion of this lesson, participants will learn to effectively communicate customer service requirements and technician findings relating to engines, lubrication, cooling, and heating/ventilation/air conditioning (HVAC) systems.