Hybrid and Electric Vehicle Safety

This lesson will focus on safe working practices and the special tools and safety equipment required for working on vehicles equipped with a high-voltage electrical system.

Almost every manufacturer selling cars and light trucks in North America today sells at least one model with a hybrid-electric or all-electric powertrain, and the percentage of these models in the overall fleet is growing. They require most of the same maintenance services as conventional vehicles, including services that do not require a technician who specializes in hybrid and electric vehicles.

This lesson will help all professional technicians understand the risks and hazards associated with these vehicles and also help them understand how to work on these vehicles safely.

Frontline Staff Essentials - Engines, Lubrication, Cooling and HVAC

Frontline staff fulfill an essential role in an auto-shop; they are the conduit between customer and technician. Well educated frontline staff present a professional image to customers, while helping to make efficient use of a technician’s time. Frontline staff can make all the difference to a successfully run shop. This course is designed to educate frontline staff with a working knowledge of automotive technical fundamentals and improve customer relations. Upon successful completion of this lesson, participants will learn to effectively communicate customer service requirements and technician findings relating to engines, lubrication, cooling, and heating/ventilation/air conditioning (HVAC) systems.

Finding and Selling what Vehicles Need - Introduction (Aftermarket Tire Shops)

This lesson provides an introduction to "Finding and Selling What Vehicles Need", focusing on the specific needs of Aftermarket Tire Shops. This session provides real ‘tire shop level’ data from an industry based survey. Canadian benchmark references and operational profiles of the top 33% of tire shop respondents are shown. An assessment focus on how to find and sell vehicle needs, including financial impact examples and real shop trend data, provide strong visual aids. Observations pertaining to ‘off’ tire seasons versus peak tire seasons provide valuable insight. The session concludes with a blueprint on what must occur to achieve sales growth.